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Help and frequently asked questions

All frequently asked questions by students and teachers

Operation

  • 1
    Find amazing teachers

    Select a gem from the list of teachers checked by Superprof, evaluated by their former students and close to home..

  • 2
    Reserve a lesson easily

    Contact teachers directly: introduce yourself, describe your expectations and reserve your first lesson. Teachers confirm and plan the courses with you directly.

  • 3
    Learn with confidence

    You pay nothing until you have found your ideal teacher. Once found, Superprof charges $19 one single time, and never before ;)

Students

  • How can I contact the teacher(s) of my choice to get their contact information?

    Searching for teachers is done from the search engine present in the top of each page of the website. Once the teacher(s) is (are) selected, the student can contact the teacher by clicking on the button "Reserve a private lesson," under the teacher's photo. Once the message is sent to the teacher, it is necessary that he/she accepts the current request for the details to be forwarded to the student.

  • How can I be sure that the teachers I have chosen are competent?

    Clarity and transparency of profiles

    We ask our teachers to be as transparent as possible when writing their listings, detailing their profiles through three distinct categories: Experience, Teaching and Curriculum Vitae.

    Verification of personal data and information provided

    Teachers are required to provide us their certificates and/or degrees that we verify under 24 hours. We also control their contact information (phone, email, photo) so that the the first meeting is facilitated.

    Measuring the interactions with students

    On the listing of each teacher, the response rate (i.e. 100%) and response time (i.e. several hours) are displayed and updated in real time. Students can also see when has last connected to his/her Superprof account, indicating that he/she is active on the website.

    Evaluations by students and peers

    Reviews of former students and recommendations from peers, published in their listings, help to form an opinion on the quality and style of the lessons given by the teachers.

  • How do you manage to always propose available teachers?

    Super Prof has implemented a system for measuring the availability of real-time professors, and an analysis of responses to other students.

  • How much does the service cost?

    Connecting to a teacher is the only fee

    The cost of connecting is $19 and exclusively the responsibility of the student who will contact as many teachers in as many subjects that he/she wishes, over a period of 30 days. Note that the first lesson is very often offered free of charge by the teacher.

    The debit is only made when the selected teacher accepts your request

    However, you can choose to contact several teachers simultaneously, obtain their contact information, and then select the one that suits you best.

  • Is payment by credit card Superprof secure, and how?

    We are extremely vigilant about the security of payments on the site. A payment on our website is as secure as credit card payments in a physical outlet.

    By paying via credit card on Superprof, you enjoy the latest security technologies.

    Once on the payment page, you enter your card number on an encrypted page with a 128-bit SSL certificate - the safest in the market - and secured by https - the beginning of the site address "http://www" shown at the top of the screen changes to “https://www”. A closed padlock appears next to the URL in the browser.

    The credit card information is not stored, retained or printed on paper and it is our provider PAYBOX that will authorize the payment according reinforced criteria.

    Finally, the payment ends up in the bank account of Superprof Crédit Mutuel.

  • I do not wish to pay by credit card, can I pay by other means?

    It is possible to pay by check. You can write it in the order of Superprof and we send it to:

    SUPERPROF
    16 esplanade Nathalie Sarraute
    75018 PARIS – FRANCE

    Please clearly note the email address associated with your Superprof account on the back of your check.

  • Why have teachers that I did not contact receive my lesson requests?

    If the initial request of the student has not been completed after 48 hours, Superprof offers students other profiles of teachers relative to their needs, according to the same criteria (subject, location, rate) and offers the first lesson for free.

    In this manner, we would like students and parents to increase their chances of finding a teacher most fitting for their search.

  • Can I obtain a bill for my connecting fees?

    To obtain a bill, simply send an email to bonjour@superprof.com

    We provide invoices for the expense of connecting teachers and students and not the lesson hours. For this situation, please contact the teacher directly concerned.

  • Rates and remunerations

    Can I benefit from the tax reduction of up to 50%?

    Superprof is a matchmaking platform between private teachers and students. Teachers are not employed by Superprof. Therefore, every teacher must specify in his/her announcement if they wish to benefit from the tax reduction from students.

    What is the rate of a one hour lesson?

    The rate of each teacher in the listing. You can also check the listing's practical information if a teacher offers a discount for the purchase of several hour lessons.

    Who pays the teacher?

    You directly pay your teacher without passing through the Superprof website. Superprof not involved in the settlement between a student and teacher.

Teachers

  • What does the Professional Pass offer for teachers?

    The Professional Pass allows you to be frequently referenced in search results for all listings, as well as the badge "Response Guaranteed" displayed on your Superprof profile page.

  • When will my diploma or certificate be validated?

    The diplomas and certificates are validated within a maximum of one working day after receipt by Superprof.

  • How to give webcam lessons?

    Superprof allows all teachers the chance to indicate on their listings that they provide lessons by webcam. Our teams advise of using Skype for video conferencing, as well as PayPal for a secure payment.

  • How to give lessons abroad?

    Superprof launched in October 2014 in 11 countries including Germany, Belgium, Brazil, Canada, Spain, the United States, Italy, Luxembourg, Portugal, the United Kingdom and Switzerland. The site allows you to translate your listing and display it on the platform of your choice to increase the number of students internationally. To access this, go to: My Listings > Manage Listings > Rates / trips > Lessons by webcam.

  • How to edit a listing?

    Superprof allows you to edit your listing by visiting the tab: My Listings > Manage Listings >.

  • Is it free to post a listing?

    Posting a listing is completely free at Superprof. Just create an account on the Superprof website.

  • How to choose my rate and by whom will I be paid?

    You set your rate yourself based on your education, experience and the market competition in your area. The terms and conditions of your payments for lessons is directly handled with your students.

  • Lesson organisation

    Who sets the lesson hours and the pace of the lessons?

    You set directly set the agenda with the students. Superprof is not involved in any aspect of the lesson organisation and planning, nor the relationship between the teacher and student.

    Does the student have a minimum number of hours or lessons?

    There is no restriction on the number of hours or lessons that the teacher gives the student.

    How to organize my lessons?

    It's up to you on how to structure your lessons, based on the student's expectations and what you are able to provide.

  • How to climb the rankings?

    The ranking of each listing in the search results is defined by a specific algorithm. Here are some ways to improve your ranking:

    • Create a clear listing and detail each part (experience, CV and profile)
    • Add a nice, smiling and bright picture of you
    • Confirm your contact information from your dashboard (phone & e-mail)
    • Add a diploma for the "Diploma verified" indication in your listing
    • Be responsive in meeting your students. The response time is taken into account.
    • Ask for recommendations from your family, friends, former students and former colleagues
    • Leave a comment on the lessons of your former students in order to encourage them to leave a review
    • You can also register for the professional subscription which will push you up the rankings!
  • How to get stars on my listing?

    The stars that you get will reassure prospective students who view your listing.

    There are two ways to get stars on your ads:

    • By receiving a recommendation from a friend, a former student or colleague. You can send your requests of recommendation from this page
    • By receiving a review from one of your Superprof students - You can encourage your former students to review your ad by leaving a comment on your lessons