All frequently asked questions by students and teachers
Select a gem from the list of teachers checked by Superprof, evaluated by their former students and close to home..
Contact teachers directly: introduce yourself, describe your expectations and reserve your first lesson. Teachers confirm and plan the courses with you directly.
You pay nothing until you have found your ideal teacher. Once found, Superprof charges $19 one single time, and never before ;)
Searching for teachers is done from the search engine present in the top of each page of the website. Once the teacher(s) is (are) selected, the student can contact the teacher by clicking on the button "Reserve a private lesson," under the teacher's photo. Once the message is sent to the teacher, it is necessary that he/she accepts the current request for the details to be forwarded to the student.
We ask our teachers to be as transparent as possible when writing their listings, detailing their profiles through three distinct categories: Experience, Teaching and Curriculum Vitae.
Teachers are required to provide us their certificates and/or degrees that we verify under 24 hours. We also control their contact information (phone, email, photo) so that the the first meeting is facilitated.
On the listing of each teacher, the response rate (i.e. 100%) and response time (i.e. several hours) are displayed and updated in real time. Students can also see when has last connected to his/her Superprof account, indicating that he/she is active on the website.
Reviews of former students and recommendations from peers, published in their listings, help to form an opinion on the quality and style of the lessons given by the teachers.
Super Prof has implemented a system for measuring the availability of real-time professors, and an analysis of responses to other students.
The cost of connecting is $19 and exclusively the responsibility of the student who will contact as many teachers in as many subjects that he/she wishes, over a period of 30 days. Note that the first lesson is very often offered free of charge by the teacher.
However, you can choose to contact several teachers simultaneously, obtain their contact information, and then select the one that suits you best.
We are extremely vigilant about the security of payments on the site. A payment on our website is as secure as credit card payments in a physical outlet.
By paying via credit card on Superprof, you enjoy the latest security technologies.
Once on the payment page, you enter your card number on an encrypted page with a 128-bit SSL certificate - the safest in the market - and secured by https - the beginning of the site address "http://www" shown at the top of the screen changes to “https://www”. A closed padlock appears next to the URL in the browser.
The credit card information is not stored, retained or printed on paper and it is our provider PAYBOX that will authorize the payment according reinforced criteria.
Finally, the payment ends up in the bank account of Superprof Crédit Mutuel.
It is possible to pay by check. You can write it in the order of Superprof and we send it to:
16 esplanade Nathalie Sarraute
75018 PARIS – FRANCE
Please clearly note the email address associated with your Superprof account on the back of your check.
If the initial request of the student has not been completed after 48 hours, Superprof offers students other profiles of teachers relative to their needs, according to the same criteria (subject, location, rate) and offers the first lesson for free.
In this manner, we would like students and parents to increase their chances of finding a teacher most fitting for their search.
To obtain a bill, simply send an email to firstname.lastname@example.org
We provide invoices for the expense of connecting teachers and students and not the lesson hours. For this situation, please contact the teacher directly concerned.
Superprof is a matchmaking platform between private teachers and students. Teachers are not employed by Superprof. Therefore, every teacher must specify in his/her announcement if they wish to benefit from the tax reduction from students.
The rate of each teacher in the listing. You can also check the listing's practical information if a teacher offers a discount for the purchase of several hour lessons.
You directly pay your teacher without passing through the Superprof website. Superprof not involved in the settlement between a student and teacher.
The Professional Pass allows you to be frequently referenced in search results for all listings, as well as the badge "Response Guaranteed" displayed on your Superprof profile page.
The diplomas and certificates are validated within a maximum of one working day after receipt by Superprof.
Superprof allows all teachers the chance to indicate on their listings that they provide lessons by webcam. Our teams advise of using Skype for video conferencing, as well as PayPal for a secure payment.
Superprof launched in October 2014 in 11 countries including Germany, Belgium, Brazil, Canada, Spain, the United States, Italy, Luxembourg, Portugal, the United Kingdom and Switzerland. The site allows you to translate your listing and display it on the platform of your choice to increase the number of students internationally. To access this, go to: My Listings > Manage Listings > Rates / trips > Lessons by webcam.
Superprof allows you to edit your listing by visiting the tab: My Listings > Manage Listings >.
Posting a listing is completely free at Superprof. Just create an account on the Superprof website.
You set your rate yourself based on your education, experience and the market competition in your area. The terms and conditions of your payments for lessons is directly handled with your students.
You set directly set the agenda with the students. Superprof is not involved in any aspect of the lesson organisation and planning, nor the relationship between the teacher and student.
There is no restriction on the number of hours or lessons that the teacher gives the student.
It's up to you on how to structure your lessons, based on the student's expectations and what you are able to provide.
The ranking of each listing in the search results is defined by a specific algorithm. Here are some ways to improve your ranking:
The stars that you get will reassure prospective students who view your listing.
There are two ways to get stars on your ads: