I prefer a spiral methodology. I want students to learn at their pace and I am willing to answer their questions anytime. I regard myself as a good teacher as I have lots of patience and if students are unable to understand within one time, I can repeat things as many times as they want with the same excitement.
I am currently enrolled in semester 3 of the Information Technology Support Services Program at Sheridan College and technical Support Specialist Co-op in the renowned company. I am very good at mathematics and always got excellent marks in it .
Summary of Qualifications
• Fast learner and able to learn organizations’ internal products and applications quickly
• Positive, motivated, and innovative in developing ideas to drive the company’s digital transformation
• Able to enhance customer experience by delivering quick and efficient service
• Excellent communication skills written and verbal in troubleshooting and solving issues
• Strong time management, organizational, problem solving, analytical and research skills
• Dedicated to working in a team environment in meeting deadlines and targets
• Advanced skills in Microsoft Word, Excel, PowerPoint, Google Cloud Platform and Big query
Skills
• Excellent communication skills and analytical skills
• Fluent in English, Hindi and Punjabi
• Active Listening skills
• Good telephone etiquettes
• Teamwork and Leadership
• Problem Solving and Adaptability
Education
Computer Systems Technician – Information Technology Infrastructure and Services
Sheridan Institute of Technology & Advanced Learning, Brampton, ON
• Completed two semesters of a two-year program with average GPA of 3.9
• Currently enrolled in the third semester
Related Projects
Shopping Application
• Engaged with co-workers by asking questions to find the right solutions
• Collaborated with co-workers of disabilities and diversity
• Made an application for Accents with a voting system using Visual Basic
• Designed Graphical user interface in visual studio
• Calculated number of votes and winner using coding, attained good marks
Capstone Project for MS Word
• Completed Capstone project for MS Word before deadline
• Followed Instructions and matched the required content achieved got 91%
Website Project
• Designed user-friendly site for handling support requests
• Gave information about help desk area, answering FAQ’s
• Got 100% and good feedback for the project
Work Experience
Server and Cashier
Subway Punjab, India October 2019-December 2019
• Smiled, greeted and welcomed over 200 customers daily to enhance their experience
• Explained menu items to customers and made suggestions and recommendations to them
• Processed cash, debit, and credit transactions in meeting targets to avoid lineups
• Up sell menu items to meet and exceed cashier daily sales goals
• Prepared meals according to the toppings and sauces asked for by the customer
• Informed and promoted limited-time specials to customers
• Trained new employees on cash and providing customer service to clients
• Washed, cut, peeled and sliced produce in a clean fresh environment
• Wrapped and package food and placed into trays for in dinning or bagged for take out
• Balance the cash register before and after each shift to ensure accuracy and accountability
IELTS Instructor
Touchstone Educationals Punjab, India August 2019 - October 2019
• Delivered lectures to students by asking questions and by PowerPoint to keep them engage
• Explained and clarified content to students to meet all styles of their learning
• Provided additional support to students with developmental disabilities by staying after class
• Marked assignments, tests and give feedback to students to help improve their skills
Part-Time Tutor Punjab, India September 2019 - October 2019
• Taught students how to study by giving them advice on reading, writing, and self-testing
• Assisted students by explaining step by step on how to resolve problems in Math
• Helped taught students how to read by sounding out words which helped them to spell
• Encouraged students with career decision making advice by helping them their interests
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