My primary focus is to value the ways that you intend to use English, whether it is at work or play. We can use relevant articles from today for reading and I always encourage you to find something fun to watch outside of classes. I have specialized experience in healthcare and can help with terminology in this field. While grammar is important, I don't make it the focus of our classes because it is important to keep it practical.
I have varied experience in the Arts, Pscyhology, and Healthcare Administration. Early on I taught English in Japan and for business professionals with Learnship Inc. Since then have maintained a group of private students while working professionally. I can help adjust accents and sounds to improve your natural ability.
Master of Public Health | CHAMBERLAIN UNIVERSITY | New York, NY (Expected 2021)
Master of Management in International Masters for Health Leadership| MCGILL UNIVERSITY | Montreal, QC (2018) | GPA 4.0
Bachelor of Science in Psychology | CONCORDIA UNIVERSITY | Montreal, QC (2016)
Bachelor of Fine Arts in Theatre Performance | CONCORDIA UNIVERSITY | Montreal, QC (2008)
International Baccalaureate Diploma | CHAMPLAIN COLLEGE | Montreal, QC (2004)
Northwell Health | New York, NY | March 2018-Present
REVENUE CYCLE SUPERVISOR
Collaborator in ED Associate onboarding by leading interviews for direct reports, supporting learning via one-on-one education in computer software applications.
Management of Financial Assistance Applications workflow to minimize bad debt for the facility
Lead group huddles to ensure all team members are current with modifications pertaining to insurance policies, workflows, training modules, and ongoing projects.
Handling de-escalation of in-person and e-mail patient complaints with proven customer service strategies
Production of daily, weekly, and monthly reports to analyze metrics using Microsoft Word, Excel, and Power Point.
Drive data collection accuracy to verify insurance and reduce denial rates using Patient Access Intelligence (PAI).
Mentorship Program 2019: Mentee under Roberto Flores, Revenue Cycle Manager.
LEAD EMERGENCY DEPARTMENT TECHNICIAN
Assistor certified by New York State of Health to use marketplace for state recognized insurance applications.
Application of the Hospital Financial Assistance Law through approval of Financial Assistance Applications.
Planned and executed Patient Experience project to manage patient perception of wait-times via collaboration with multiple teams resulting in Registration Courtesy scores on Press Ganey upwards of 91%.
EMERGENCY DEPARTMENT ASSOCIATE
Consistently ranked among top two collectors for the monthly POS collection
McGill University Health Centre | Montreal, QC | March 2014-November 2017
EMERGENCY ROOM UNIT COORDINATOR
Management of ER resources to facilitate patient movement, testing, and EMRs within the Emergency Room Department of a tertiary care hospital averaging 145 patients per day.
Member of ED coalition to improve Patient Flow at a new state-of-the-art facility.
Community Service Society | New York, NY | January 2018-December 2018
VOLUNTEER COMMUNITY HEALTH ADVOCATE
Helped New Yorkers by advocating in their navigation of the New York State health care system by facilitating communication with system entities.
Educated clients on issues related to insurance, debt, and access.
Union of Co-Owners of 1288-1294 | Montreal, QC | May 2013-November 2017
ELECTED PRESIDENT AND MANAGER
Chaired the board and compiled documentation including financial statements, resolutions, and notices ensuring streamlined functioning of the condominium.
McGill University | Montreal, QC | June 2013-November 2013
VOLUNTEER RESEARCH ASSISTANT
Consolidated procedures for data analysis related to Recovery-Oriented Care research in the School of Physical and Occupational Therapy.
Epion English Conversation Schools | Osaka, Japan | April 2012-August 2012
Designed applications of curriculum and learning outcomes for the English education of 50+ students at a highly recognized Juku school.
Educated students to elevate English competencies.
Royal Bank of Canada | Montreal, QC | August 2008-January 2012
FRAUD PREVENTION ANALYST
Performed strategic analysis of client accounts to detect fraudulent activities using TSYS mainframe system.
Mitigated risk for the firm as well as personal and business banking clients.
Certified Healthcare Access Associate (CHAA) – NAHAM | July 2019
Certified Application Counselor – New York State of Health | Renewed January 2020
Basic Life Support – American Heart Association | August 2018
Mental Health First Aid – NYC Thrive | September 2018
Northwell Health | New York, NY | October 2018-Present
MEMBER OF BUSINESS EMPLOYEE RESOURCE GROUP DEDICATED TO LGBTQ+ REPRESENTATION
Doctors Without Borders | New York, NY | October 2017-July 2019
VOLUNTEER HR ASSISTANT/DEVELOPMENT AND COMMUNICATIONS DEPARTMENTS
Hetrick-Martin Institute | New York, NY | December 2017-March 2018
English – Fluent | French – Fluent | Spanish – Intermediate | Japanese – Basic
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