My classes are meant for students/individuals who want to improve their grip on their English Language skill, so they can effectively communicate with peers, friends, coworkers, etc with confidence. I also cater to students/individual who are struggling with their IELTS or CELPIP score for PR application or getting into a program in university.
Academics: I am an Accounting graduate (B.Com), with a post-grad in Marketing (PGDM). Currently pursuing my CFA designation.
Profession: I am a Project Coordinator and Compliance Analyst for the Tech Company. I write manuals, train teams and run projects. I am also a part of a research team where I write equity style reports on companies using Blockchain Technology
Half of the payments need to be paid when booking and the remainder before the start of class. Cancellation will require a notice of 2 business days(for a full refund) otherwise the deposit will be forfeited.
Glance Technologies Inc., Vancouver
—Special Project Coordinator: Customer Success
APRIL 2017- PRESENT
-Responsible for implementing strategic merchant onboarding plans to increase user/merchant satisfaction, adoption, and retention.
-Understand the gaps and improve current merchant onboarding and customer support workflows.
-Responsible for developing, implementing, training and running the Program for merchant onboarding for the products Glance Pay and Glance PayMe.
-Highlight: Successfully launched a company-wide Compliance program. Responsible for developing, implementing, training and running the Program for merchant onboarding for the products Glance Pay and Glance PayMe.
Glance Technologies Inc., Vancouver
—Customer Service and Account Management Coordinator
OCTOBER 2017- APRIL 2018
-Handle accounts of existing partners at Glance Technologies. Personalise support and set merchants up for success.
-The first point of contact for any user or merchant related issue.
-Ensure smooth coordination between users, partners, developers, sales team and shareholders.
-Assist in managing the Customer Service team.
DTRC - Disruptive Technology Research Centre, Vancouver — Research Associate
FEBRUARY 2018 - PRESENT
-Extensively conduct research on the Cryptoassets / Blockchain Technology to publish the industry reports on the ICO & companies trading cryptocurrencies, helping readers/investors, with a limited technical background, to make an informed investment decision.
Focus: Real Estate
CIBC, Mill Bay — Financial Services Representative
AUGUST 2016 - SEPTEMBER 2017
-Consulting with clients on potential banking, investment and credit solutions on behalf of CIBC to help them achieve their financial goals, one step at a time.
-Processing banking/investment transactions and decisions for customers while providing exceptional service
Achievements: Successfully met my personal yearly investment target and was well over 70% for lending targets, at the end of the second quarter.
TD Canada Trust, Kamloops — Customer Service Representative
OCTOBER 2017 - AUGUST 2018
-Provide legendary customer service experience and completed financial transactions for customers in an accurate and efficient manner
-Looked for potential opportunities to save and earn customers money and refer them to the appropriate FSRs, FA or FP at the branch
-Ensure customer problems was handled appropriately and escalated when necessary.
- Proactively demonstrate lobby leadership by greeting, interacting and engaging with customers waiting in the lobby.
Achievements: Was recognised and awarded for topping the LEI charts.
Thompson Rivers University, Kamloops — PGDM
University of Calcutta, Calcutta — B.Com(Hons)
CFA Institute, Canada
Level 1 Candidate
Canadian Securities Institute, Canada
Investment Funds in Canada
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