Montreal Retail Management Professional providing effective English Tutoring for Business ESL students

Liliana's Resume

EXPERIENCE
10/2019 to Current
Retail Manager
Bikini Village (La Vie en Rose) － Laval, QC
Driving consistent sales by setting ambitious targets and directing attainment plans on the team and individual levels
Maintaining KPIs to the company's expected targets
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
Created retail displays to highlight particular products and drive sales according to corporate strategy.
Managed inventory and stock levels in coordination with purchasing and receiving department
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
Enhanced sales by implementing merchandising and promotional improvements
Provide outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.

12/2017 to 09/2019
Retail Floor Manager
LUSH Fresh Handmade Cosmetics North America － Montreal, QC
Stayed up-to-date on extensive company products and services
Taught junior employees how to meet operational and sales goals with proactive strategies.
Organized and updated schedules to optimize coverage for expected customer demands.
Improved customer service ratings by developing a strong knowledge of the company's products and services.
Reviewed sales reports to enhance sales performance
Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls

09/2014 to 07/2019
Charitable Givings Grant Maker
LUSH Fresh Handmade Cosmetics North America － Montreal, QC
East Coast for Canada and USA, Signed over 42 Charity Pot Partners in Quebec 8 in the USA
Manage on-going relationships with grantees - Helped host over 45 Awareness Events; the region hosted the most events in the whole North America
Plan, coordinate, and provide logistical support to grantee convenings/meetings
Support timely management of grants database Presented reports and compile information in an accurate, timely and well-presented manner
Work with the Communications department to produce content and media to disseminate grantee impact
Worked with the Brands and Communication team to successfully represent LUSH at the Animal Rights Conference 2016 in Los Angeles California and assisted numerous local conferences and protests representing LUSH
Develop reports to aggregate evaluation results to communicate Lush's impact in the assigned region
Monitor and track grants to ensure compliance with all financial, legal and other Lush requirements
Knowledge of and experience in non-profit organizations and the philanthropic sector
Keep abreast of emerging issues both locally and nationally
Effective messaging of the brand through Product Donations
Getting staff involved in community events and events hosted by Charity Pot Partners

02/2015 to 12/2017
Assistant Manager
LUSH Fresh Handmade Cosmetics North America － Laval, QC
Driving Sales: Demonstrated strong business acumen and understanding of business metrics and reports
Kept activities moving smoothly by coordinating schedules and personnel
Recruitment and Selection: Support the staffing of the shop with top-performing staff by working actively within the markets to network, recruit, hire and facilitate succession plans
Implemented training processes for newly hired employees and supervised shift leads and sales personnel
Customer Service: Ensured a unique customer experience that made every visitor feel welcome, meet their needs and make their day
Visuals and Merchandising: Identified and supported the development of the team to follow the merchandising and design standards

01/2010 to Current
Co-Founder
MONTREAL DOG BLOG － Laval, QC, Canada
Co-founder of Non-for-Profit Animal Advocacy Organization
Author, editor and publisher of original content material
Liaised with national and local animal rescues and volunteers
Responsible for Social Media LIVE Events
Collaborated with company partners to develop and actualize strategic plans to advance company's mission and objectives and promote revenue, profitability and growth

09/2011 to 08/2016
Freelance Writer
EXAMINER.COM － Montreal, QC, USA
Served as the Local Montreal Animal Advocacy Journalist
Conducted interviews with different individuals involved in animal advocacy
Developed material related content (photo and video)
Social Media Management & Blog Content Management