A well-organized bilingual French Tutor with extensive experience, with excellent interpersonal and teaching skills.

Joan's Resume

PROFESSIONAL SUMMARY
BILINGUAL FRENCH TUTOR AND TRAINING PROFESSIONAL
A well-organized bilingual French Tutor with extensive experience. Possesses excellent interpersonal and teaching skills. A motivated self-starter who is passionate about teaching and learning. Highly developed skills in French language and communication, as well as a proven ability to improve individual students or group’s understanding of material.

AREAS OF EXPERTISE
 Proven French tutor for primary & Secondary grades  Training large groups and small
 French grammar, oral and written French  Proficient with Microsoft Office Suite
 Highly organized, scheduling and planning  Zoom, Microsoft Teams
 Effective communication, relationship building  Website Editing, Online Registration

CAREER EXPERIENCE

INFORMA CONNECT – REAL ESTATE DIVISION, TORONTO, ON 2016 – 2020
Specialist in content-driven events and digital platforms that allow senior commercial real estate professionals to meet, connect, learn and share knowledge.
Bilingual Conference Manager
Reporting to the Director, Conference Management, provided administrative support throughout conference planning and delivery process which included scheduling and managing conference calls with senior executive speaker panels, providing excellent management of both speakers and sponsors, onsite deliverables and AV tech desk.
 Set up and managed conference calls in both languages via Zoom or telephone; ensured optimal content during panelist presentations at events. Success proven by excellent delivery of sessions.
 Created dynamic English and French PowerPoint presentations, incorporating videos, images and animation. Proven levels of satisfaction provided through attendee feedback surveys.
 Developed online attendee polls executed during events. This improved the attendee engagement levels.
 Leadership proven via successful execution of events, ranging from 500 – 2000 attendees.

FUNDATA CANADA INC., TORONTO, ON 2009 – 2015
Provider of market leading customized data
Client Services Representative / Contract Administrator
Reporting to the President and CEO, provided support and coordinated contract renewals for fund industry clients such as Mackenzie Financial, Sun Life and BMO Investments Inc.
 Conducted software training to a group of French-speaking financial planners, to increase awareness of the product and its features.
 Ensured excellence in reporting accuracy; maintained, updated and performed regular quality control on client data, resulting in increased scope of account work.

VINCENT ASSOCIATES INC., TORONTO, ON 1997 – 2009
Customized data solutions provider: data management systems, CRM programs and direct marketing.
Account Representative
Reporting to the President, built strong business relationships that yielded an increase in deliverables and revenue, by managing the entire process – from assessing the clients’ needs through to delivering detailed and accurate regular reports.
 Coordinated client service and maintained databases for clients including RBC, Sporting Life, Wyeth Pharmaceuticals and Sanofi. Prepared proposals which detailed implementation and staff training.
 Developed and led training sessions and created manuals after the custom-designed applications were tested and ready for client use. Delivered sessions to multiple levels of staff within the client organization. Reports generated by applications indicated an elevated level of understanding.

 French tutor – all students saw a 20%-40% increase in their marks.
 Additional experience includes Marketing Manager positions at Claris Canada (affiliate of Apple Canada) and Ingram Micro (Computer distributor). Roles included extensive product launch tours.
 Customer Service positions were also held at Apple Canada and Procter & Gamble. At Apple, initiated the development and training of a customer tracking application.

EDUCATION & PROFESSIONAL DEVELOPMENT
Bachelor of Arts in Translation, Honours
 University of Ottawa, Graduated Cum Laude (with distinction)

COMMUNITY SERVICE & BOARD OF DIRECTORS
In-class assistant at Brian Public French Immersion School for 8 years
Ontario Pharmaceutical Marketing Association – Board of Directors
MS Society Bike – Check Point Station
Canadian Blood Services – Clinic Assistant