You can't teach IT theoretically only, a demonstration must be made to grasp the idea.
also must focus on troubleshooting skills and problem solving techniques.
I have bachelor's degree in computer science year 2011 in Egypt.
been working as IT specialist for more than 7 years, came across lots of problems .
So if you need any help with tech staff you are in the right place.
Alber Ayman Mokhtar
Information Technology Support Team Lead
Reliable IT Specialist who is technically certified in several popular operating system and productivity software platforms. Adept at analyzing and solving customer problems assisting in executing company IT projects and performing IT training sessions for personnel. Specializes in large business and organizations.
Information Technology Support Team Lead
Sindbad Club Hotels Group.
• Create Microsoft or Linux virtual machines (VMs) from Azure marketplace templates or from custom machine images and marketplace cost calculation.
• Integrate on premises Active Directory with Azure AD services and remotely manage group policy, authentication.
• Responsible for managing and maintaining an Azure cloud solutions, monitoring performance, setup, data processing, research and development, and security and privacy.
• Support clients with office 365 services and integration with Skype for business and Microsoft teams also office desktop.
• Set up processes and procedures to monitor computers and networks for potential threats.
• Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks, computer workstations, connections to the Internet and peripheral equipment, Data-centers.
• Evaluate and install computer hardware, networking software, operating system software and software applications.
• Assisted corporate users from multiple locations who would call in with various IT issues.
• Assisted in developing and executing IT training sessions for personnel.
• Assisted in planning and executing two operating system upgrades across the entire network.
• Define application problem by conferring with clients; evaluating procedures and processes.
• Develop solution by preparing and evaluating alternative workflow solutions.
• Control solution by establishing specifications; coordinating production with programmers.
• Validate results by testing programs.
• Ensure operation by training client personnel; providing support.
• Provide reference by writing documentation.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
Bachelor's Degree – Computer Science
Faculty of Computers and Information 2007 – 2011
Additional Skills & Interests
• Manage Azure identities and governance.
• Implement and manage storage.
• Deploy and manage Azure compute resources.
• Configure and manage virtual networking.
• Monitor and back up Azure resource.
Office 365 :
• Implement modern device services.
• Implement Microsoft 365 security and threat management.
• Manage Microsoft 365 governance and compliance.
• Strong troubleshooting skills with focus on root cause analysis.
• Installing new software.
• Installing new hardware (servers, printers, computer workstations, etc.)
• Setting up user accounts, permissions and passwords.
• Overseeing security of all systems, especially the internet, and installing antivirus protection.
• Fixing network faults.
• Network maintenance.
• Technical support for people using the network.
• Training staff on new systems.
• Day to day admin and monitoring of network use.
• Planning future improvements, suggesting IT solutions to business problems.
• Making sure all IT meets industry standards.
• Configure Switches, Routers.
• Support LANs, WANs, network segments, Internet, and intranet systems.
• Maintain system efficiency.
• Ensure design of system allows all components to work properly together.
• Troubleshoot problems reported by users.
• Make recommendations for future upgrades.
• Maintain network and system security.
• Analyze and isolate issues.
• Monitor networks to ensure security and availability to specific users.
• Evaluate and modify system's performance.
• Identify user needs.
• Maintain integrity of the network, server deployment, and security.
• Active Directory, TMG, Exchange, File server, Print Servers, WDS, VPN, Radius.
• PFSense , TMG, MikroTech,Sophos XG.
• Solid knowledge of Window server 2003,2008, 2012-Exachange 2007, 2010, ,win Xp, Seven, 8, 10, virtualization(VMware-HyperV-Virtual Box) Cloud Computing(IaaS,PaaS,SaaS) , Microsoft azure ,Office 365.
• Micros Fidelio, Opera PMS, SUN, Material Control, Antamedia Hotspot.
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