Founded in August of 2013, Superprof has since been growing.
The one on one tutoring start-up has made its way onto the world stage, with its online tutoring services found in Brazil, Belgium, Spain, London and Mexico to name a few.
This growth and development would never have been possible without the hard work and determination of the Superprof team, who work tirelessly and actively to promote the sharing of knowledge.
The 18-member strong team is responsible for making Superprof a dynamic and family-friendly organisation, giving it's users an effective service tailored to meet their individual needs, by looking at their personal learning styles strengths and weaknesses.
Superprof’s unwavering drive for individualised learning make it a ‘Coup de Cœur de Public’, or the ‘Public’s Favourite’ awarded at the 2016 France DigitalTour.
The Superprof team works closely with customers to find them their ideal tutor. They include:
- Yann and Wilfried - Superprof co-founders
- Louise - Recruitment manager
- Camille - Product Manager
- Marika - Customer Relations Manager
- Simon - SEO supervisor
- Alexandre - SEO manager
- Eva - General Country Manager Superprof
- Marta - Spain country manager
- Gloria - Country Manager for Italy
- Flavio - Country Manager for Brazil
- Jon - UK country manager
- Valeria - Country Manager for Mexico
- Nico- Country Manager for Germany
- Mallika - India country manager
- Juan - Country Manager for Colombia
- Vanessa - Country Manager for Canada
Quality Customer Service
According to a 2015 IFOP poll, 91% of people have reached out to a customer service department before.
However, 79% of them said they were unhappy with the handling of their complaints, due at sometimes to long wait times.
At Superprof we strive never to let this happen. Our team of dedicated customer service reps, are always ready to answer any and all questions and resolve any problems.
Whether you’re looking for math tutoring to brush up on your trigonometry, algebra or calculus, an English tutor to help your child's reading and writing, a humanities scholar to help with your undergraduate studies, perhaps take French lessons with a foreign language tutor, or for extra support tutoring to prep for important exams, our team will do all they can to ensure that you have a smooth tutoring experience.
Students and tutors may have questions, criticisms or unforeseen problems that can arise. However, our customer service team is there to resolve your issue as quickly as possible.
Our fantastic customer service is dedicated and experienced, throughout the 4 years Superprof has been active.
You can us easily contact us several ways:
- Through social media (Facebook and Twitter) via direct message
- At the email address email@example.com
We aim to answer to your query within a few hours, and a team member will contact you directly.
The Student Experience at Superprof
Students searching for homework help, exam preparation or wishing to learn a new language can find a tutor suitable to their specific needs on Superprof.
Once a student registers on Superprof, they are browse tutoring profiles on our platform in Canada or around the world. Dedicated tutors on our platform will help them to achieve their learning goals and succeed academically!
In order to get in touch with a tutor, a student is required to pay for the Student Pass which will allow them to contact as many tutors through the platform in as many subjects as they wish.
Students are able to search for tutors anywhere in Canada, using filters like your local area, if you want an "online tutor" or "at-home tutor", whether you're in Toronto or Vancouver, or any city in Canada.
After these filters have been applied, our Superalgorithm will display the tutors corresponding to your request.
If the tutor that the student contacts is not available, after 48 hours then one of Superprof's customer service will be in touch in order to help the student find another tutor that is able to meet the student's needs.
Teaching on Superprof
If you are looking for a teaching job or a part-time teaching gig then Superprof is a great place to start your teaching career! Superprof is a hassle-free way for tutors to advertise their services to motivated students looking to start private lessons.
On Superprof, tutors can advertise their teaching services for free.
On Superprof, tutors can publish their tutoring ad online and will show up in student search results on our platform. Our customer relations team is here to assist you in ensuring that your teaching ad meets our requirements and is appealing to potential students.
Start taking private classes with some of the best tutors in Canada on Superprof.
The Superprof Canada Customer Relations team is available to help teachers by advising them on how to optimise their teaching ads and to showcase their skills and teaching experience.
Once you've registered as a teacher on Superprof, don't forget to update your dashboard with your personal information and respond to students lesson requests quickly as your response time will show up on your profile!
A Dedicated Knowledge-Sharing Platform
According to a recent survey, 93.7% of our customers say they are ‘very satisfied’ with Superprof, and we believe this is due to the reliability of our website and dedication to customer service.
In an age of rapid technological change, Superprof has embraced this shift towards online learning. We are continually evolving in order to make sure that teachers and students have the best experience possible using our platform.
Upon reaching the Superprof homepage, users are presented with a modern and simple interface.
Let’s put ourselves in the shoes of someone looking for math lessons in Toronto:
- in the “Choose a subject” box, they would type “math”
- in the box marked “Enter your address or postcode”, they would type “Toronto”
- After clicking the button “Find a Tutor”, the student will be able to browse a list of maths tutors in their area
Thanks to the powerful Superalgorithm, each step of the search for the ideal tutor is personalised according to the subject, address, and level among other criteria that can be adjusted in the filters.
Some of our tutors are Superprof ambassadors. Ambassadors are advocates of the Superprof passion for sharing knowledge in their teaching and can be found on the website’s homepage.
With just a simple click of the mouse, you can browse thousands of tutoring profiles and select the tutor which is most suitable for your personal learning needs.
Our simple and easy-to-use website removes the stress from your search ¦ source - VisualhuntFor extra ease and efficiency, one on one lessons are organised into categories:
- Academic subjects (Mathematics, Physics, English, Geography)
- Language (French, ESL, Spanish, Mandarin)
- Music (Guitar, Piano, Singing, Harp)
- Sports Coaching (Personal Trainer, Baseball, Hockey, Football)
- Arts (Drawing, Painting, Sculpture, Fine Arts, Photography)
In order to ensure that we are able to offer the best tutoring services possible, our technical team has put in place a tutoring system that displays tutor availability in real time, as well as an algorithm that displays each tutor's response rate.
We also have a review and recommendation system whereby students can leave reviews for past tutors which will help prospective students decide whether to contact a tutor.
- If you are interested in becoming a tutor, then it's free to create a teaching ad and advertise your tutoring services on the Superprof platform
- Tutors set their own hourly rates and set their own schedule
- Students can search for a tutor based on their specific learning needs and criteria and contact them through the platform
- Our dedicated customer service team is available to help ensure you have the best experience using our platform, whether you are a tutor or a teacher
The majority of our tutors also offer their first lesson for free!
The Superprof team is always available to help and support the website’s users, for our tutors and students!