Taught Maths and Science and Business Administration graduation subjects lectures in Delhi

Meena's Resume

Meena Solanki
3208, 3505 Kariya Drive, Mississauga L5B0C1
+1((concealed information)) │ (concealed information) │
________________________________________
OBJECTIVE
Motivating and talented Assistant Professor, with more than 5 years of corporate experience in HR and Administrative services, driven to inspire students to pursue academic and personal excellence. Strives to create a challenging and engaging learning environment in which students become life- long scholars and learners.

________________________________________
EDUCATIONAL CREDENTIALS

MBA in HR & Marketing – GGSIP University, India - 2012 – 2014

Bachelor of Technology – PDM College of Engineering, MD University, India - 2007 – 2010

UGC- NET (National Eligibility Test) qualified

________________________________________
AREAS OF EXPOSURE

HR Policy Execution Induction Training & Development
General Administration Recruitment Team Management
Organizational Benefits

________________________________________
PROFESSIONAL EXPERIENCE

Assistant Professor Maharaja Surajmal Institute, GGSIPU Aug 2019 – Sep 2020

 Experienced in teaching Business Administration graduate level all subjects.
 Have an outstanding communication skill to make the students learn and understand the concepts better.
 Experienced in teaching both mathematical and management subjects.
 Led the team in organizing college fests and functions.
 Secured 99.5% result accuracy.
 Encouraged students for participating in various extra- curricular activities and organized various events for the same.


HR & Administrative Manager Synergy Wave System LLP June 2016 – July 2019

 Managed the customers and key accounts for the organization and maintain database of each customer.
 Experienced in manpower management and recruitment including screening and interviewing
 Skillful in implementing HR policies and systems, conducting training program towards employee productivity enhancement, and building committed teams.
 Instrumental in initiating knowledge sharing sessions.
 Answered inbound calls for sales, responding to queries and fixing appointments with the concerned salesperson of the respective region by generating the ticket.
 Followed up with the sales team till the time ticket gets closed and customer gets satisfied.
 Trained employees in using CRM tool and on how to do their basic duties like taking calls and handling customer queries.
 Managed extremely complicated accounts and provide them best of services and assist upper management.
 Was able to retain more than 50% of customers which was higher than company average.


Administrative Manager Design My Trip Private Limited December 2014 – April 2016

• Handled customers inbound calls and brief them about the organization’s offerings and various tour and travel packages.
• Designed custom quote and send them over email and transfer the call to sales team for further follow up.
• Prepared weekly reports about the sales closures and shared with the sales team and management for further follow up and analysis.
• Maintained healthy relationships with clients and retained more than 40% customers for repetitive and referral business.
• Strong and timely follow up with the customers and internal sales team in order to maintain transparency and to provide efficient services to the customers.
• Followed up with the sales team till the customer gets satisfied.


________________________________________
Key Highlights and additional skills

• University Rank Holder in Bachelor of Technology from MD University.
• Topped the college in MBA with 85.42 percent.
• Achieved customer satisfaction of more than 90% which was highest in the team.
• Awarded as the performer of the year in FY 2018-19 for closing maximum cases with more than 95% accuracy.
• Letter of Applause in the FY 2017-2018