After attaining so much education, I feel I need to learn from the kids....

Uzma's Resume

OBJECTIVE
Trying to use my Mathematical expertise in teaching students who need help

SUMMARY OF SKILLS & ABILITIES
• Have volunteered in different capacities helping students with Mathematical help, tutoring English language
• Processed 5-10 tax files and even more on a daily basis
• Accurate data entry skills with an eye for detail through tax preparation
• Establish and maintain positive work relationships with co-workers with exceptional interpersonal skills
• Excellent written and verbal communication skills in multiple languages
• Efficient and accurate computer skills in using MS Office and MS Outlook
• Provide accurate and efficient administrative support while ensuring confidentiality

WORK EXPERIENCE
Professional Lender (Telephone Banking)
TD CANADA TRUST, London, ON 2011-2015
• Collected and inputted customer data accurately to ensure proper service delivery
• Stayed up-to-date on product changes and how they might affect customers in order to provide appropriate advice
• Resolved customers concerns at first point of contact to achieve one-call resolution
• Contributed to the Customer Experience Index goals by modeling CEI attributes while strengthening customer loyalty
• Delivered a WOW experience to clients through effective and passionate customer service
• Undertook due diligence to ensure the accuracy of all customer transaction

Income Tax Professional
H&R Block, London, Ontario 2011-2011
• Welcomed and greeted incoming clients to provide exceptional service
• Conducted interviews with the clients to determine their tax situation and ensured they get the maximum refund
• Educated clients of the changing Ontario tax policies and provided them with tax advice
• Ensured the “Cash Back” process was completed as per the Government regulations to reduce business risk

EDUCATION

Individual Income Taxes Courses September 2011
H&R Block Inc., London, Ontario

Masters in Financial Mathematics May 2005
Peter Drucker Graduate School of Management, CA, USA

Bachelors of Science in Mathematics and Economics May 2003
Lahore University of Management Sciences, Lahore, Pakistan

References may be available upon request