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Brampton 
Grishma - Prof math - Brampton
$20/h
1st lesson is free!
Verified tutor profile
Response Time 24h
Lessons offered by Grishma
  • Individual
The lessons will be held
Taught subjects
  • Math
  • Algebra
  • Trigonometry
  • Geometry
Levels
  • All Levels

Highly qualified Math, Science experienced tutor for Jk-G10 ONLY IN QUEEN STREET WEST

Methodology

οƒ˜ Consistently broke material down to simple and easily understood concept.
οƒ˜ Wrote, prepared and created training material tailored to each student individual needs.
οƒ˜ Try to incorporate storytelling to make connections to real-world scenarios.
β€’ Skilled in various methods of classroom instruction and management techniques.
β€’ The ability to develop relationships with their students.

Background

B.A Maths Hons Delhi University, India
β€’ Bachelors of Education in Math and English from M.D.U , Rohtak , India
β€’ Six Sigma Yellow Belt and Green Belt in Business Excellence.
WES Certified
β€’ OCT Certified
β€’ International Driving License.
β€’ Proficiency in M.S Office, Excel, Access, E-Mail, Power Point, Internet, Outlook.
β€’ Level II typing (40 wpm).

Rates

Transportation Fee : $6
Rate for online lessons : $ 20/h
Rate for 5 hours of lessons : $18
Rate for 10 hours of lessons : $16

Details

Distance will vary the transportation cost

Lessons offered by Grishma
Individual
The lessons will be held
at their home
at your home
Taught subjects
  • Math
  • Algebra
  • Trigonometry
  • Geometry
Levels
  • All Levels

Grishma's Resume

Grishma Dhawan

Summary of Qualifications
Private Math tutor with 2 years of experience. Experienced Elementary level school teacher plus 10 years of customer service experience.
β€’ Skilled in various methods of classroom instruction and management techniques
β€’ Passionate toward educating children in mathematics.
β€’ Strong Math skills and knowledge and be able to communicate Math principles effectively to their students.
β€’ Assist the principal in developing, coordinating, and implementing the school’s guidance and career education program.
β€’ The ability to develop relationships with their students.
β€’ Ability to Engaging students in learning.
β€’ Excellent command of English needed.
Objective – Looking to work with an educational institution, to teach mathematics to students and educate them in understanding math fundamentals.
Education
β€’ 10+2 Passed from C.B.S.E, Holy Child convent school, New Delhi.
β€’ B.A Maths Hons Delhi University, India
β€’ Bachelors of Education in Math and English from M.D.U , Rohtak , India
β€’ Six Sigma Yellow Belt and Green Belt in Business Excellence.
β€’ OCT License waited.
β€’ International Driving License.
β€’ Proficiency in M.S Office, Excel, Access, E-Mail, Power Point, Internet, Outlook.
β€’ Level II typing (40 wpm).

Work Experience
Teacher G-3 to G5 (Math & Science) & Admission Counselor Feb 2019 – May 2019
Mother Mount global school, New Delhi, India.

οƒ˜ Preparation of Formative Assessment and Summative Assessment.
οƒ˜ Making and implementing various student improvement strategies.
οƒ˜ Try to incorporate storytelling to make connections to real-world scenarios.
οƒ˜ Providing behavior-related interventions (e.g. classroom disruptions, bullying)
οƒ˜ Assist the principal in developing, coordinating, and implementing the school’s guidance and career education program.
οƒ˜ Ensuring end to end seamless admission procedure for new students.
οƒ˜ Supervision of Front office management filling and admission process.

Private Math Tutor March 2015 – April 2017
οƒ˜ Coached different level (Level III –VIII) on proper techniques on all strokes.
οƒ˜ Consistently broke material down to simple and easily understood concept.
οƒ˜ Traveled to student homes to conduct tutoring sessions.
οƒ˜ Wrote, prepared and created training material tailored to each student individual needs.


Manager Customer Service April 2006 – May 2013
Bharti Airtel telecommunication
οƒ˜ Analyse & understand business issues & volumes and share innovative ideas to control its impact
οƒ˜ Guide partner to ensure KPI deliverables on quantitative and qualitative parameters
οƒ˜ Drive reduction of CPC along with repeat call generated by CSR and remove Process gap
οƒ˜ In process of Introducing IVR at Delhi Circle for retailers in order to reduce service opex and serve customers better.
οƒ˜ Call Center Planning based on Projections
οƒ˜ Launched various SMS based Replication to reduce CPC.
οƒ˜ Contractual Amendments to align Service requirements with partner
οƒ˜ Enhanced Service Communication with Market
οƒ˜ Eliminate Non-Dealer category callers and ensure service accessibility provided to Retail.
οƒ˜ Define empowerment for Front-end agents
οƒ˜ Quarter wise Soft skill Calendar and Monthly process review.
οƒ˜ Monthly market visit done with Partners and Sales team.
οƒ˜ System made available at Touch point of Corporate Partners.
Showroom Manager Airtel Relationship center:
οƒ˜ Managing customer walk in and escalation.
οƒ˜ Responsible for Team KPIs and revenue targets
οƒ˜ Overall showroom operations.
οƒ˜ Launch of New schemes for customers.
οƒ˜ Team briefing and roaster planning.

Assistant Manager Customer service:
οƒ˜ Successful partner management from Bharti side for Dealer & Retailer Helpdesk for entire Delhi ncr.
οƒ˜ Managing partner monthly and quarterly reviews
οƒ˜ Handled operation for in house Bharti projects also handled Airtel relationship center (ARC) heading inhouse team of SMEs and executives.

Team Leader In-bound call center :
οƒ˜ Handling In-house call center operations.
οƒ˜ Handling Team of SMEs and Agent.
οƒ˜ Barging agent calls and giving regular feedback
οƒ˜ Ensuring call quality check.
οƒ˜ Managing Service levels and answer level of in-house process.

Team Leader Quality Jan 2005 - Feb 2006
ATS.Services.Pvt.Ltd.
ATS Services is one of the largest domestic outsourcing companies in India with offices in New Delhi. It is also one of the fastest growing in its category, offering a wide array of innovative solutions for global companies.
We manage customer care services, back-office processes and human resource services for leading global organizations in the areas of banking, insurance and telecommunication services.
οƒ˜ Taking care of the team of 20 Quality Officers and 400 Agents.
οƒ˜ Responsible for exceeding the Quality metrics for the process.
οƒ˜ Responsible for hiring and termination for the post of Quality Officer.
οƒ˜ Making payrolls as well as Incentive plan for the quality Team.
οƒ˜ Handling Quality of all the Process like:
o TATA AIG – Life Insurance.
o SBI – Marketing and Insurance
o METLIFE Insurance
o HSBC-- Loan on Phones.
o AVIVA LIFE INSURANCE Company Ltd – on behalf of American Express.
o ROYAL SUNDARAM ALLIANCES β€œAccidental Security Plan”-- On behalf of American Express.
o ABN – AMRO life Insurance, Health Insurance, and Credit Cards
οƒ˜ Calibrations with the Process clients.
οƒ˜ Developing strategies for continuous improvement using internal resource
οƒ˜ Examine the relationship between individual, team creativity and innovation and developing a process of Continuous Improvement
οƒ˜ Coaching, counseling, mentoring and guiding from process expertise.
οƒ˜ Heading the whole Quality Deptt single-handed and reporting directly to Managing Director of the company.

Team Lead
Worked with Pinnacle BPO Pvt. Ltd. October 2003 –December 2004
(concealed information)
Responsibilities:
οƒ˜ Managing the Team to ensure prompt, accurate and cost-efficient process.
οƒ˜ Lead & promote innovation among the team and other Team member.
οƒ˜ Regular Motivation & drive a large team through seasonal work loads and also conducting regular sections and briefing to motivate the team in right direction.
οƒ˜ Setting up new standard for process development and also as targets and working towards them.
οƒ˜ Preparing reports and also making reports to analyze process manpower cost estimates and cost benefits analysis.
Achievements:
Having prior experience in quality and management helped me in achieving my targets from day one.
- I received a certificate of recognition for being an extra miler at workplace and my contribution towards the operations and helping them in achieving their targets.
- The process I managed was awarded the best team in all respects.
- It had the minimum rejection rate from the client.

U.S And U.K Process Handled:

1 Worked for Toucan Telecom Process which is B2C U.K.
2 Worked for Viking Telecom Process which is B2B U.K.
3 Worked for Lowcall Telecom Process which is B2B U.K.
4 Worked for Mortgage Process & Travel U.S.

Customer Care Executive 8 MONTHS
Solitary Signcalls Pvt. Ltd.
It was an international Call center located in Gurgaon. It dealt with customers and clients based in the UK and US markets.
Responsibilities:
οƒ˜ Making sales to the customers located in the UK and US markets.
οƒ˜ Sending the end of the shift sales report and MIS to the concerned departments.
οƒ˜ Training the new executives about the campaigns and the process.
οƒ˜ Handling the team in the absence of the team leader.
οƒ˜ Verification of the sales made.
οƒ˜ Taking Supervisory calls for new agents.
Achievements:
οƒ˜ Achieved hundred percent up sell results for all verified sales.
οƒ˜ Received a lot of monetary and non-monetary rewards for being the best performer.
οƒ˜ I got promoted as a Sr. Customer care Executive in a span of just 4months.
Sales Executive 6 MONTHS
Modi Xerox Pvt. Ltd..
This was a franchise of Modi Xerox Pvt. Ltd. which was dealing in all types of Photocopier machines.
Responsibilities:
οƒ˜ Making sales to the customers located all over Delhi.
οƒ˜ Sending shift end sales report and MIS to the concerned departments.
οƒ˜ Training the new executives about the Product.
Achievements:
οƒ˜ Received the Best Performer title for my team within two months of joining the organization.

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at their home at your home By webcam
1 hour $20 $26 $20
5 hours $18 $48 $100
10 hours $16 $76 $200
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