1st lesson free
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Suppu
- Rate $22
- Response 1h
$22/h
Contact
1st lesson free
Master Service Desk Management: From IT Analyst /Engineer /Agent to Strategic Leader
Lesson location
- online
About Suppu
I am the creator of the Service Desk Manager Masterclass, a comprehensive educational series on YouTube. I have dedicated my career to mastering the Professional Standards for Service Desk Managers. My teaching style is practical and result-oriented. I believe that a great Manager isn't just the best technician—they are a leader who understands People, Process, and Performance. Whether you are preparing for a certification or a job interview, I provide the templates, scripts, and frameworks you need to succeed.
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About the lesson
- All Levels
- English
All languages in which the lesson is available :
English
Strategic Leadership: Defining Vision and Mission statements that align with business goals. The 7 Core Competencies: Developing Business Awareness, Emotional Intelligence, and Stress Management. Service Excellence: Moving from ticket-fixing to "Service Desk Champion" status. Career Transition: CV polishing and interview preparation for Management roles.
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Rates
Rate
- $22
Pack rates
- 5 h: $110
- 10 h: $220
online
- $22/h
free lessons
This first lesson offered with Suppu will allow you to get to know each other and clearly specify your needs for your next lessons.
- 1hrs
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