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$22/h
First lesson is free!
Verified tutor profile
Response Time 24h
Lessons offered by Angelo
  • Individual
  • In group
The lessons will be held
  • At their place
  • at your home
  • By webcam
Taught subjects
  • Spanish
  • Oral expression - Spanish
  • Oral comprehension - Spanish
  • Writing expression - Spanish
  • Accent reduction-Spanish
  • Translation - Spanish
Levels
  • All Levels

Native Spanish instructor with +5 years of experience in Airdrie to help you ace the language

Methodology

I like to start with ice-breakers and then I go on into knowing my students, each of them, that will help me determine how my students think and learn so that I can know what type of material to bring to class.

I like to make my class dynamic, encourage them to participate, helping them to stop thinking they could make silly questions and think that it's Ok to make mistakes in class and learn because that is why they're enrolled for.

Background

I'm a professional IT consultant working in the field and who also loves teaching languages. I taught languages back home in Venezuela where I had the chance to teach kids, teens and adults, that helped me develop the skills to bring value to the people at different ages. I come from a family of educators which helped me understand being a languages instructor is not just talking in the language in front of the class but to offer them the tools and knowledge they can use to improve their skills in the language.

In 2010 I pursued a certification for Evaluation Instruments Design from a university in Colombia and then I started teaching workshops for other instructors know more about didactics and Pedagogy.

Rates

Transportation Fee : $5
Rate for online lessons : $ 17/h
Rate for 5 hours of lessons : $17
Rate for 10 hours of lessons : $15

Details

I can offer a first free 30-minute lesson if there is a commitment to a package of at least 5 hours

Lessons offered by Angelo
Individual
In group
The lessons will be held
At their place
at your home
webcam
Taught subjects
  • Spanish
  • Oral expression - Spanish
  • Oral comprehension - Spanish
  • Writing expression - Spanish
  • Accent reduction-Spanish
  • Translation - Spanish
Levels
  • All Levels

Angelo's Resume

Angelo Di Benedetto

(concealed information)
2204 11 Mahogany Row SE
Calgary, AB, T3M 2L6
(concealed information)

Summary of Qualifications
• Experienced IT professional (+7 years in Canada, +5 years overseas).
• Experience in using & supporting MS Office Suite applications (Outlook, Word, Excel, PowerPoint)
• Bilingual in English and French (fluent), and also in Spanish, Italian and Portuguese.
• Hands-on experience with MobileIron, BES, Android and iPhone devices
• Hands-on experience with RSA (2FA – Two Factor Authentication) for double logon security
• Ability to develop and maintain effective relationships with internal customers and team members
• Provide support on Windows 7/XP
• One-on-one end-user support and problem resolution via telephone and e-mail / remotely.
• Judgment of when to escalate a problem
• Excellent work ethic, demonstrating dependable and trustworthy traits, and practicing personal and professional integrity at all times
• Good organizational and time management skills

Work Experience
IT Service Desk Analyst
Canadian Pacific Railway, Calgary - CANADA
February 2014 to Present
• First call resolution support for users in Canada and the US for English/French speaking users
• Work with the Service Manager ticketing system. Create/Manage tickets. Escalation to other support teams.
• Support users in smartphones e-mail configuration for Blackberry, Android devices and iPhone/iPads with MobileIron application.
• User management on RSA 2FA authentication for secure logon
• Tickets management from log to resolution with internal and external vendors using HP Service Manager ticketing system.
• Provide support for users with the Clarity IM support system and Lync.
• Backend support for SAP ESS/MSS and Success Factors access control
• Assisted on the improvement of the templates for the support teams in the Service Desk, the Operations Centre and the Engineering Services department.


Junior IT Analyst
Calmena Energy Services, Calgary - CANADA
September 2012 – December 2013
• Provide multilingual (English, Spanish and Portuguese) phone, e-mail and remote support in common applications such as: Microsoft Office 2003/2010, W7 and XP for our corporate users and those in South and North America at most levels in the organization.
• Perform analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
• Coordinate preventive and corrective maintenance tasks with the IT teams in our branches in Latin America using Spanish and Portuguese as the communication languages.
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Preparation and deployment of new and used IT hardware
• Respond to field incoming help requests from end users via both telephone and e-mail in a courteous manner.
• Manage BES

Deskside Support Analyst
Gran Tierra Energy (through Infrasys Group), Calgary - CANADA.
May 2012 – August 2012 (three-month contract)

• Processed tickets from clients
• Brought in site and telephone support in Spanish for internal clients in South America offices
• Gave support in desktop applications and Windows 7
• Submitted and tracked purchase orders
• Assisted users in scheduling e-meetings through GotoMeeting application and Polycom telephones.
• Test fixes to ensure problem has been adequately resolved.
• Created access accounts and grants permissions to users in the financial system through Citrix and Active Directory.


Languages Instructor
Peter J. King Institute - Maracaibo, Venezuela.
March 2007 - December 2012

• Taught Spanish and French for adults and kids
• Kept grades and progress control of my students
• Coordinate new courses and design new tests
• Prepared students with the method ELE (Spanish)

Languages Instructor
Centro de Idioma Modernos del Zulia (CIMZ) - Maracaibo, Venezuela.
June 2007 - December 2010

• Taught Spanish and French for adults and kids
• Kept grades and progress control of my students


Languages Instructor
Idiomas Ruge - Maracaibo, Venezuela.
November 2008 - December 2010

• Taught Spanish, Italian and French for adults and kids
• Kept grades and progress control of my students

Acknowledgements / Achievements
• Teacher of the month - Idiomas Ruge


Computer Skills
• Citrix
• TeamViewer & Remote Desktop Connection
• Visual Basic
• Microsoft Visio
• Active Directory, Exchange Server
• Blackberry Enterprise Server.
• Windows XP/Vista/7, Microsoft Office (Word, Excel, Power Point, Outlook).
• MS Access
• VMWare / vSphere
• SQL Server
• Articulate Pro Studio and Moodle
• Setup LAN and Wireless networks


Education

Bachelor of Arts in Political Science
Athabasca University, Calgary, CANADA.
November 2018 – Present

Introduction to International Law certificate
International Business Management Institute, Berlin - Germany
May 2019

Business Intelligence (Certificate of Achievement)
SAIT Polytechnic, Calgary, CANADA.
August 2013 – December 2014

3-year College Diploma in Informatics
Colegio Universitario Dr. Rafael Belloso Chacín, VENEZUELA
March 1999 – January 2002

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