I prefer teaching based on real life experiences as I possess thorough knowledge in formulating and implementing a self-motivated atmosphere
I am an experienced candidate with proficiency in retail operations, strategic planning, business analysis, change management, performance management, process improvement and productivity improvement.
I have done my Bachelors in Business Management (BBM) from Kakatiya University and also completed Post Graduate in Business Administration (PGCBA) from University of Wollongong
Strategic Planning | Operational Excellence | Analytics |Continuous Improvement |Change Management
β’ Experienced candidate with proficiency in retail operations, strategic planning, business analysis, change management, performance management, process improvement and productivity improvement
β’ Competent in Windows Operating System, Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook), SAP end user interface and Oracle end user interface
β’ Managed projects in Customer experience, productivity improvement, change management, process improvement and retail operations
β’ Maintained, developed and delivered operational processes, deployment and productivity models
β’ Driven performance and change management across 90 stores in 5 regions
β’ Handled retail sales, operations, HR activities, expansion and marketing across multiple stores and regions
β’ Handled profit & Loss for stores at a territory level by managing retail operations, designed and implemented sales plans, new business concepts and executing annual sales objectives
β’ Exposure in to Lean Six Sigma methodologies (DMAIC, kaizen, 5S, Strategy Deployment, and other key Lean tools and methodologies)
β’ Trained in Project Management tools and methodologies (Knowledge Areas, Process groups and ITTOβs) based on PMBOK 5th Edition
β’ Upgrading career skills with Lean Six Sigma Certification, PMP certification and Data Analytics
CORE SKILLS AND COMPETENCIES
β’ Microsoft Office β’ Customer Service β’ Strategic Planning
β’ Team Management β’ Succession Planning β’ Profit & Loss
β’ Business Analysis β’ Operations Management β’ Change Management
β’ Project Management
β’ Budgeting β’ Performance Management
β’ Balanced scorecard β’ Competition Analysis
β’ Productivity Analysis
TECHNICAL SKILLS
β’ Operating Systems: Windows 2000/2003/XP/NT (4.0),
β’ Software Packages: MS-Office, PowerPoint, Word, Access, Excel
β’ Network TCP/IP
PROFESSIONAL EXPERIENCE
Manager β Business Excellence (Operational Excellence) β Full Time 2013- 2018
Area Operations Manager
Landmark Group(Centrepoint), Riyadh Saudi Arabia.
β’ Held responsible for driving revenue growth of 90 large format stores (3.75 M Sq. Ft) by Improving efficiency in sales, staff and processes through business analysis, training and reinforcing operations
β’ Launched 5 Store of Excellence (Centre of Excellence) stores in KSA
β’ Prepared organization structure for Centrepoint Retail operations
β’ Implemented and monitored duty manager concept across 90 stores in 5 regions (checklists, floor walks, deployment model balanced scorecard and Rota forecasting)
β’ Implemented and monitored customer service journey touch points and customer charter across 90 stores in 5 regions
β’ Introduced performance management, succession and manpower planning for 90 stores staff, area managers, retail operations managers, visual merchandisers and key retail support teams
β’ Monitored, managed and amended standard Centrepoint SOPβs and policies as per country law and culture
β’ Created Focus of the week and month communications including quarterly and annual announcements for an audience of ~7000 employees
β’ Prepared and presented monthly, quarterly, half yearly and annual Balanced scorecard (store, area, region and territory wise)
β’ Prepared annual manpower budget for 90 stores and field teams (5 regions) β FY 16-17 and 17-18
β’ Implemented standardized retail ways of working across 90 stores in 5 regions
β’ Realigned cash counters in 15 stores based on sale and space analysis
β’ Led Nationalization and Feminization project involving phase wise transition of manpower and processes
β’ Developed Area Manager Efficiency optimization and cost saving model
β’ Optimized Cashiers Operations with an annual potential saving of CAD$ 1.5 M
β’ Launched E-Commerce and Click and Collect operations across 90 stores in KSA β 2017
β’ Performed research, analysis and prepared a project on customer wait time to reduce overall customer waiting time at the cash tills in Centrepoint stores across KSA (October 2017 to December 2017).
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