Years 7–10 Maths, English & Science + NAPLAN Prep | Usyd student | 98.85 ATAR | Patient & structured

Details

Cancellation & No-Show Policy:
No-Show 100% of the session rate applies if the student is not present within 15 minutes of the scheduled start time, with no prior notice given.

Late Cancellation (less than a day notice)
• Genuine emergency (illness, family crisis, etc.) — 0% charge, once per term as a goodwill waiver. Proof is required to qualify for the waiver (e.g. medical certificate for illness, or other reasonable supporting documentation for family/other emergencies). Without proof, the standard 100% charge applies. Subsequent emergencies: 100%.

• Low-effort reason (forgot, overslept, clash with something else) — 100% charge.

• No reason given — treated as no-show: 100%.

Short Notice Reschedule (< 24 hours)  
If the student wants to reschedule rather than cancel, a 25% inconvenience fee applies — waived if the new session is booked within 48 hours.

Acceptable Cancellation (more than a day) No charge. Reschedule encouraged

Pattern Clause
A student may have no more than 2 consecutive late cancellations/no-shows, and no more than 3 total in a term. Only an attended session resets the consecutive count; the term total does not reset until term end. On the 3rd cancellation (consecutive or total), the full session rate applies regardless of reason — including genuine emergencies with proof.