My teaching structure is flexible. I usually like to have a variety of teaching methods per session. Such as grammar, vocabulary, reading, conversational and visual. I choose to do that, in order to keep interest of the language & engagement.
I have thought in schools grades 1-12 (primarily in french) for 11 years and was a private tutor @ home for 5 years. I also though other languages on line to adults. Previous to this carreer I was in the medical industry working for Quebec and the Maritimes.
Charges will be applied for cancellations
Objective: To apply and help others with my excellent organizational, interpersonal, language and communication skills
Highlights of Qualifications
Fluent reading and written in English, French and Italian and basic oral Spanish
Proficient in Microsoft Office applications (Outlook, Word, Excel, Power Point)
Social Networking Applications (MSN, Outlook, Instagram, What’s App, WeChat, Skype, Facebook, LinkedIn, etc).
Utility Applications (malware, hardware diagnostics & optimization, etc.)
Mme ________ Tutoring (Self Employed) (2012-Present)
Provided French and Italian language tutoring to students (grade 1 to adult) on a daily basis
Expanded business by over 200% in 6 years through consistent exceptional service and results
Established a 700 sq. ft. educational language center for different grades and levels
Provided video conferencing in English/French and Italian to adults
Customized individualized programs, based on learning styles, capabilities and desired outcomes
Created and managed a reading library and course material for students to access remotely
Created performances indicators with tangible metrics with multiple who graduated with honors
Performed all accounting associated with business utilizing Excel spreadsheets
Managed extensive schedules on a continual basis to accommodate and coordinate all availabilities
Designed incentive programs based on a performance metrics
Durham District School Board (2000-2012)
Contract Teaching, Supply Teaching, Library Assistant
Taught full-time (LTO) French Immersion grade 4/5, “Core French” grades 5 to 8 and supplied at several different French Immersion school’s grades 1-12
Communicated professionally with staff and parents on a continual basis for student success
Documented and submitted updates to student records and produced report cards yearly
Chiron Diagnostics, (now Siemens) (1999-1987)
Customer Service Supervisor/Coordinator - Critical Care and Special Chemistry
Coordinated the Customer Service department into geographical regions
Led the department’s reduction in returns down 25% and credits issued
Trained all new employees in customer service and in computer system
Planned and scheduled meetings to support increased sales and reduce errors
Managed all of Quebec and the Atlantic Provinces supplies in Medical Diagnostic products for orders, problem solving, issuing credits, service contracts, dispatching and field support
Effectively managed customer needs by ensuring that customer satisfaction was maintained on a day-to-day basis, by meeting and surpassing their requirements
Administered telecommunication operations including office phones, Answering Service, cell phones and pagers
Contributed on a daily basis the reduction of inventory write-offs and managed accounts
Holiday Inn, (Pointe Claire, Quebec) (1987-1984)
Assistant Guest Services Manager (1985-1987)
Co-ordinated and managed all front office operations, including equipment and inquiries of individuals, in person, over the phone and via email
Trained and motivated 9 employees to deliver exceptional customer service, adhere to company policies and procedures and follow common wealth principles
Ensured quality service in reservations, telecommunications and Front Office department
Assisted in reaching a top 5 performer in market share
Teacher Aide Diploma, Stratford Career Institute, Ont. (Thomson, Education)
• Achieved highest honors
Bachelors Arts (1 year completed), Industrial Relations, McGill University, Mtl, Que.
Diplôme d’études collégiales, Social Sciences, Dawson College, Mtl, Que.
The Key to Customer Satisfaction & Loyalty (Humber College)
Front Line Leadership (Zenger Millar)
Management Function Training & Dealing with Human Factors
Customer Service Training Course & Supervisory Development
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|at their home||at your home||By webcam|
|1 hour||Not available||Not available||$40|
|5 hours||Not available||Not available||$200|
|10 hours||Not available||Not available||$400|