Kirk profile and its contact details have been verified by our team.
Kirk
- Rate $20
- Response 1h
$20/h
More PC tutors
Unfortunately, this tutor is unavailable
- PC
- Learn to build a PC
Professional customer service consultant with more than 20 years experience in the IT customer service industry. Learn tried and true de-escalation skills and how to turn a "call" into a relationship
- PC
- Learn to build a PC
Lesson location
About Kirk
In my 20 years with a global telecommunications corporation, I have served on the front lines of customer contact. My tenure is full of accomplishments and awards at an enterprise level.
With that being said, corporate policies can make human relationships difficult to build in a single contact.
My specialty has, and always has been a customer first approach. Understanding what people need to hear, even if the company cannot deliver. Language, communication, and real honest empathy are all tools that I've had more than two decades to develop.
See more
About the lesson
- Elementary School
- Middle School
- High School
- +14
levels :
Elementary School
Middle School
High School
Première
Terminale
College
University
Adult Education
Masters/ Graduate School
Doctorate
MBA
Early childhood education
Beginner
Intermediate
Advanced
Proficient
Children
- English
All languages in which the lesson is available :
English
We all believe that we know how to talk to people on the phone. However, there are a vast library of mistakes that we can make that can cause a poor experience for a customer, or to simply cause yourself stress and frustration within your role.
My lessons are language and communication centric. We will focus on common causes for escalations, how to easily broach sensitive topics like fees and billing issues, typically via a question-and-answer method along with role-play.
We will focus on delivering exceptional relationship driven experiences for your customers as it applies to your field. This may be anything from sales, billing, customer retention, or technical support.
This is class is designed for anyone seeking to improve their customer service skills in a professional setting or to prepare for a new role in a similar field.
See more
Rates
Rate
- $20
Pack rates
- 5 h: $100
- 10 h: $200
online
- $20/h
Other tutors in PC
Rahul
Toronto & online
- $35/h
- 1st lesson free
Carla
Toronto & online
- $25/h
- 1st lesson free
Greg
Toronto & online
- $35/h
- 1st lesson free
Mariam
Oakville & online
- $25/h
- 1st lesson free
Anthony
Vancouver & online
- $30/h
- 1st lesson free
Brittany
Halton Hills & online
- $20/h
Hernani
Edmonton & online
- $30/h
- 1st lesson free
Rahul
Brampton & online
- $25/h
- 1st lesson free
Gurjinder Singh
Truro & online
- $15/h
- 1st lesson free
Milad
Richmond Hill & online
- $20/h
- 1st lesson free
Jean
Ottawa & online
- $25/h
- 1st lesson free
Timmy
Montreal & online
- $30/h
- 1st lesson free
Tanya
Toronto & online
- $24/h
- 1st lesson free
Ayomide
Saskatoon & online
- $25/h
- 1st lesson free
Carla
Toronto & online
- $25/h
- 1st lesson free
Jibril
Edmonton & online
- $22/h
- 1st lesson free
Sudhanshu
Thunder Bay & online
- $16/h
- 1st lesson free
Ian
Toronto & online
- $25/h
- 1st lesson free
Maia
Vancouver & online
- $35/h
- 1st lesson free
Ajay
Toronto & online
- $20/h
- 1st lesson free
-
More PC tutors
